Troubleshooting U-verse TV

Troubleshooting Your U-verse TV Remote

Video transcript:

If you’re having problems with your AT&T U-verse remote control, here are some helpful tips for resolving the most common issues. The following troubleshooting tips apply to most AT&T remotes, including the new S20 with an updated button layout, the S10 remote, the silver remote, and the point anywhere remote. Note that not all tips apply to all remotes.

Your AT&T remote control works with most TVs. If you can’t program it to work with your TV, use the remote control that came with your TV to control television functions such as power on, off or volume up, down. Your AT&T U-verse remote will control all other U-verse receiver functions such as TV navigation, menu, guide, and apps.

First, check that the batteries are in good shape. Push the power button on your remote to see if the menu and guide buttons light up. If they don’t light or appear dim, you may need to replace the batteries in your remote. Also, make sure your AT&T U-verse remote has been programmed to work with the equipment you’re trying to control.

For help programming your U-verse remote, go to menu, help, remote control setup. All U-verse remotes can control both your U-verse receiver and your TV at the same time. If your remote has mode buttons on either side of the power button, you can control a DVD or auxiliary equipment by pressing the appropriate mode button first, then pressing the desired function. The AT&T mode button on these remotes allows you to access the functions of your AT&T U-verse TV service. If your remote does not have these mode buttons, it can control your TV and an audio device. The “TV” mode button on these remotes controls basic TV functions such as power, volume, and mute. The “DVD” mode button controls basic functions of your DVD player. And the “AUX” mode button is for auxiliary devices such as your home theater receiver or other home entertainment devices.

Check your TV video input. The remote that came with your TV will have separate buttons for each type of video input option or one button often labeled “input” that cycles through all video source options. Your video source must match the type of cable used to connect your U-verse receiver to your TV, for example, HDMI. Note, this can also be checked with your U-verse remote using the button labeled “TV/Video” on the S10 series, and “TV Input” on the S20 series. You should also test the cables on the back of your TV, gateway, receiver, and other devices for a snug and secured connection.

If you have a wireless, make sure the green link LED on the receiver is lit. You need clear line of sight. Make sure something isn’t obstructing the path between the remote and the equipment you’re trying to control. Keep in mind that the remote works at a maximum distance of about 20 feet, so you’ll want to stay within that range, and be sure to aim your remote directly at the device.

The exception to this is the point anywhere RF remote.

If the previous steps have not solved your issue, you can also try powering the equipment off, unplugging it from the power outlet, waiting a few minutes, then plugging it back in, and turning it back on. If you need further help with your U-verse remote control, including replacement, please visit

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